FAQ

Jewels

All Chapeau Atelier jewelry is hypoallergenic and nickel-free.

You can contact us to request a custom piece of jewelry. We’ll evaluate the feasibility together, based on your needs and the stock we have available.

All rings are adjustable.
Bracelets, however, are not adjustable but must be selected, at the time of purchase, based on your wrist measurement in centimeters.

You can clean silver jewelry with specific products readily available on the market.
Brass, on the other hand, is more difficult to restore once it has tarnished. A little extra care is all it takes to ensure it lasts a long time.

Ceramic jewelry could break or chip if accidentally dropped. Perfect repairs are impossible. Therefore, we recommend taking care of your jewelry while wearing it and not storing it in close contact with other jewelry, to avoid friction and impacts that could damage it.

Orders

No, you can also place an order as a guest. Creating an account, however, allows you to complete purchases more quickly, save your personal information, view your order history, create a wishlist, and receive exclusive offers and communications.

Log in to your account to view and edit your personal information at any time.
After logging in, you can easily update your account information.

If you’re having trouble logging in to your account, please check that the email address and password you entered match those you used when you registered. If you don’t remember your password, click “Forgot Password” and enter your email address to receive instructions on how to create a new one.
If the problem persists, please contact us, detailing the difficulty you’re experiencing.

Once your order is complete and you receive the confirmation email, you will no longer be able to modify, cancel, or change the shipping/delivery address. In accordance with Italian law, you still have the right to return the purchased item within 14 days of receiving it and obtain a refund.
For more details, please see the Returns section.

Shipping

For international shipments, delivery times generally vary between 7 and 10 business days from receipt of payment. Chapeau Atelier cannot be held responsible for any delivery delays.

When you create and ship your order, you’ll receive an email containing your tracking number. Please use this code on the designated courier’s website to track your shipment. Tracking will be available the day after you receive shipping information.

All jewelry is packaged in a gift box or elegant Alcantara pouches. If you require gift wrapping, please specify in the order notes.

Returns

Items purchased from Chapeau Atelier may be returned within 14 days of receiving the order for a full refund. Only new products in perfect condition may be returned.
Shipping costs are the buyer’s responsibility. Returns to stores for products purchased online are free.
Refunds will be made using the same payment method used for the original purchase.
For more details: click here.

If the delivered items are defective, you can request a replacement with a compliant product free from defects.

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