Terms and Conditions
ITEMS FOR SALE AND PREPARATION TIMES
Chapeau Atelier is a brand that sells handmade products.
Preparation times vary from 1 to 3 days, depending on the availability of the items.
As these are handmade products, the items may differ slightly from the photos published on the site.
PRICES AND SHIPPING COSTS
The price of the articles published on the site is expressed in Euros.
It includes 22% VAT but not the shipping costs, which will be calculated automatically before concluding the purchase and sending the order.
Should the products ordered be delivered outside Italy, any duties and customs charges will be charged to the recipient of the order.
In Italy, products are shipped exclusively by Courier.
Outside Italy, products are shipped via Poste Italiane. The customer can choose between two shipping methods: Priority Mail (not traceable) and Registered Mail (traceable).
Payments are made through Paypal, Credit Card and Bank Transfer.
Once the purchase is concluded, the customer receives an email confirming the order. In case of payment by Bank Transfer, the customer will receive a confirmation email including the bank details through which to complete the purchase.
In Italy, items will be delivered within 2-3 working days from dispatch.
Outside Italy, items will be delivered according to the following timeframes
– Europe: 7-15 working days
– Rest of the World: 7-25 working days
RETURNS AND RETURNS
The customer has the right to request the return or refund of purchased items within 7 days of receipt. The seller undertakes to refund the price of the items within 30 days of receipt of the return request, provided that the products have been returned and are intact. All costs associated with the return shall be borne entirely by the customer, unless the products have been damaged during transport. In the event of loss of the items, for reasons attributable to the courier, the seller undertakes to make a full refund of the purchase.
The seller guarantees customer assistance before, during and after the sale by e-mail firstname.lastname@example.org and via whatsapp at 3492739683.