Terms and Conditions

ITEMS FOR SALE AND PREPARATION TIMES

Chapeau Atelier is a brand that sells handmade products.

Preparation times vary from 1 to 3 days, depending on the availability of the items.

As these are handmade products, the items may differ slightly from the photos published on the site.

PRICES AND SHIPPING COSTS

The price of the articles published on the site is expressed in Euros.

It includes 22% VAT but not the shipping costs, which will be calculated automatically before concluding the purchase and sending the order.

Should the products ordered be delivered outside Italy, any duties and customs charges will be charged to the recipient of the order.

In Italy, products are shipped exclusively by Courier.

Outside Italy, products are shipped via Poste Italiane. The customer can choose between two shipping methods: Priority Mail (not traceable) and Registered Mail (traceable).

PAYMENT METHODS

Payments are made through Paypal, Credit Card and Bank Transfer.

Once the purchase is concluded, the customer receives an email confirming the order. In case of payment by Bank Transfer, the customer will receive a confirmation email including the bank details through which to complete the purchase.

DELIVERY TIMES

In Italy, items will be delivered within 2-3 working days from dispatch.

Outside Italy, items will be delivered according to the following timeframes

– Europe: 7-15 working days

– Rest of the World: 7-25 working days

RETURNS AND RETURNS

The customer has the right to request a return or refund of purchased items within 14 days of receipt of the items. The seller agrees to make a full refund within 30 days of receipt of the return request, provided the products have been returned and are intact. All costs attached to the return are fully borne by the customer. In the event of loss of the items, for reasons attributable to the courier, the seller undertakes to make a full refund of the purchase.

CUSTOMER ASSISTANCE

The seller guarantees customer assistance before, during and after the sale by e-mail staff@chapeauatelier.it and via whatsapp at 3492739683.